Do cleaning businesses need a privacy policy?
Cleaning businesses hold some of the most sensitive personal data of any trade — customer home addresses, key codes, alarm codes and sometimes DBS information for staff. UK GDPR requires a clear privacy policy explaining exactly how this data is collected, stored and protected.
Cleaners specific
Holding physical keys and alarm codes for customer properties is an unusually high level of data responsibility. Your privacy policy should specifically address key security procedures and what happens if keys are lost.
What should a cleaning company’s privacy policy cover?
- Customer home access information including keys and alarm codes
- Regular booking schedules and preferred cleaning times
- Staff DBS check records and employment data
- Payment data including direct debits and standing orders
- Cleaning product preferences and allergy information
- Third-party booking platforms
- CCTV footage if relevant
- Marketing preferences and opt-out rights
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Frequently asked questions
Do we need to mention that we hold customer keys?
Yes — this is particularly important for cleaning businesses. Your policy should explain your key security procedures and what happens in the event of loss.
What about staff DBS checks?
The generator includes sections covering staff employment data including DBS checks, right to work documents and how long these are retained.
Do direct debit mandates count as personal data?
Yes. Bank account details are personal data. Your policy should explain how payment information is stored and processed.
What if a customer wants to see their data?
UK GDPR gives customers the right to see any data you hold about them. Your policy will include information on how to make a Subject Access Request.
How do I display the policy?
Add a link to your policy page in your website footer and reference it in your booking confirmation emails.
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